Gatwick Airport Flight Arrival via Gatwick Express

Booking Procedure Frequently asked Questions

 If you have a flight from London Gatwick Airport and are thinking about trains to Gatwick then the best way to organize your Gatwick flight arrival is via Gatwick Express

Gatwick Express offers dedicated, high-speed travel between central London and Gatwick Airport. With a journey time of just 30 minutes between London Victoria and Gatwick (35 minutes on Sundays), there is no faster way between the heart of the city and the airport.

Designed with the air traveller in mind you can be sure of an effortless transfer on the Gatwick Express, our Express Class carriages include:

• Stylish, modern seating.
• Air conditioning.
• Friendly and helpful staff.
• Complimentary magazine.
• Luggage racks.

Gatwick Express is ideal to get to key locations within London. Connected to the London Underground by the Victoria, District and Circle lines, reaching your final destination should be easy. Gatwick Express trains leave from the airport's railway station in the heart of the South Terminal at Gatwick Airport. It's just a short walk from South Terminal arrivals. If your flight arrives in the North Terminal there is a free automatic rapid transit operating every 3 minutes with a journey time of two minutes to take you to South Terminal at the station.

Booking Procedure

Simply follow the easy booking steps on line and take the reference number given at the end of your booking transaction or the credit/debit card used to make the booking with you and board the train. Tell our Customer Service Representative that you have an e-ticket booked. They will then ask you for either the reference number given at the end of your booking transaction or the credit/debit card used to make the booking. It's as simple as that!

Please note: When purchasing tickets for more than one person, separate bookings will need to be made if all members of the party are not travelling together. Passengers travelling separately on either the outward or return journeys should make separate bookings and therefore receive a separate reference number.

e-Tickets cannot be redeemed on the same day as the booking is made.

Frequently Asked Questions, FAQs

Check out the answers to the most frequently asked questions below

TICKET ISSUES

Can I use my credit card to purchase tickets on the train?
Yes, we accept a wide range of major debit/credit cards including Amex, Delta, Mastercard, Switch and Visa. We accept Electron or Solo at the Gatwick Express Ticket Office but not on board the train.

Can I use my Travelcard on the train?
Period and Peak Day Travelcard tickets that have no validity outside the Travelcard Zones, may be used on Gatwick Express upon pre-purchase of a Gatwick Express routed extension from the relevant Boundary Zone point. This must be done prior to boarding and also applies to similar types of Travelcards from stations South of Gatwick that bear the endorsement "Not Gatwick Express".

Extension payments can not be made on any type of Off Peak Day Travelcard. These tickets have no validity at all on Gatwick Express.

Do I need to specify the time of travel?
No, full price tickets are available for use on any service.

Do I need to book in advance?
No, due to the high frequency of Gatwick Express services, reservations are not required.

How long is the return ticket valid for?
One calendar month (i.e. purchased on 29th September would be valid until midnight on 28th October).

What discount is available with young person's railcard/family railcard/senior railcard etc?
All National Railcards that may be used on Gatwick Express (this excludes Network Cards and any of its derivatives such as Goldcards) allow exactly the same discounts that apply for normal National Rail journeys. This is generally 34% though can vary. Check on the National Rail website for full details at www.nationalrail.co.uk.

Up to what age constitutes a child fare?
Children under the age of 5 years travel free, while those between 5-15 years are only charged half the normal price.

How do I use my promotional, discounted vouchers?
Promotional and discounted vouchers must be redeemed at the Gatwick Express Ticket Office prior to travel. They cannot be accepted on trains.

Can I buy tickets from GatwickAirport that go to destinations other than Victoria?
Yes, these can be purchased at the Ticket Office. We would recommend that more complicated bookings are done via the Travel Centre.

Can I get a refund on an unused ticket?
Refunds may be available in certain circumstances. For e-Tickets please email your request to contact.refund@gatwickexpress.co.uk.
If you purchased your ticket at the ticket office please post the unused ticket to:

Customer Relations
Gatwick Express
52 GrosvenorGardens
London
SW1W OAU

GATWICK EXPRESS TRAVEL ISSUES

What advantages does First Class offer?
First Class interiors provide a calming environment for you to make the most of your time whilst travelling to and from the airport. Features include large, comfortable seats, tables and a complimentary newspaper.

Are all the new trains in service yet?
We are still running some of our older rolling stock while we carry out an upgrade and modification programme to the new trains.

NON - GATWICK EXPRESS TRAVEL ISSUES

How do I get from Gatwick to Heathrow / Stansted / City airports?
A range of shuttle bus services operate between London's major airports, please see www.gobycoach.com for further details.

What transport is available from Victoria at night (after the London Underground closes)?
Victoria station is conveniently located to provide access to local bus and taxi services. There are 2 taxi ranks at the station, one directly above the Gatwick Express platforms, and the other, just outside the front of the station. Local buses also operate from the front of the station and a selection run throughout the night.

What other train services run from Gatwick?
GatwickAirport is well connected for trains to destinations throughout the UK. Direct services from Gatwick include trains to Tonbridge, Hastings, Brighton, Reading and Bedford.